New: Somnox Support 2.0

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Written by Baginda Tirtadji

On November 27, 2019

Where can I find the right information? In the app? The manual? On a website? Or should I make a phone call? Why isn’t there one central point where I can find everything?

We heard you. Therefore we are pleased to announce the Somnox Support 2.0 – a new way to support you through an updated live chat, an always up-to-date knowledge base and support messages for new Sleep Robot users.

Renewed Support Center

A large part of our Somnox Support 2.0 is our renewed Support Center. The latest information is now always available through the app. You can look up a question in the app:

 

 

Or you can use your browser of choice on your phone, tablet or computer to go to https://support.meetsomnox.com and type in your question:

 

 

Get direct help from us

You want help. By real people. We understand that. You can now reach us on weekdays from 09:00 to 17:00 CET via our renewed chat. Click on the chat icon in the lower right corner of your app and start a conversation with one of our Sleep Supporters:

 

 

Improved experience for new users

For the past few months, we have only sent messages via e-mail to help you and other new users on their way. The biggest stumbling block was that we didn’t reach you in the right place or when you were actually using your Sleep Robot. That’s why we found a solution that allows us to send messages to new users at the right time and the right place: via the app when you’re actively using the Sleep Robot. By doing this, we want to make it easy for everyone to understand the Sleep Robot.

“I like the fact that everything is now in one central place.” – 100% of test users

Start your sleep adventure

If you are a Sleep Robot user, you can make use of all the benefits of Somnox Support 2.0. Download the update on iOS (click here) or Android (click here). If you don’t have one yet, you can order the Sleep Robot with our 30-night sleep trial. You will be actively supported by our new Somnox Support for 30 nights, so that you can finally feel rested again.

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