Return Policy

Introduction

We recommend reading these terms of return carefully to be fully aware of your rights and obligations with regards to returning the Sleep Robot.

Policy

If you are not satisfied (for any reason) with your product upon receipt of delivery, you have the right to annul your order (and thus terminate the agreement) within 30 days from the date you received the product, provided the product is returned in a saleable state. We handle the following policy concerning the return of an additional Washable Sleeve:

  • The Washable Sleeve is still in the plastic package: 100% compensation based on purchase;
  • The Washable Sleeve is out of the plastic packaging: 0% compensation based on purchase;

With the exceptions of the costs for return, which come at your own expense, the product may be returned within the set term of 30 days free of charge.

To exercise the right to return, you must inform us of your decision to cancel your order by making a clear statement (e.g. letter by post or email). The easiest way to make a return is by using the dissolution form. You can use the English version or the Dutch version.  Every return from the United States or Canada must be sent to Rush Order; in all other cases returns should be sent to Active Ants.

Active Ants                                                                                                   Rushorder
For Somnox B.V.                                                                                         For Somnox Inc.
Zeelandhaven 6                                                                                         110 Airport Drive
3433 PL  NIEUWEGEIN                                                                            NY 12590  WAPPINGER FALLS
The Netherlands                                                                                        United States

Please send any product you wish to return back as soon as possible, but no later than 14 days after sending us your dissolution form. Somnox will return the payment made in accordance with the agreement within 14 days of receipt the declaration of dissolution. Somnox may be allowed to apply depreciation as a result of your use that extends beyond the initial usage of the product.

Any complaints regarding the product may be sent to [email protected]. Somnox will aim to respond to said complaint within a reasonable term.

Contact

If you have any questions regarding our Return Policy, please contact us:

E-mail:[email protected]
Telephone:+31 15 202 6161 (available 09:00 – 18:00 GTM+2)
Address

Molengraaffsingel 12

2629 JD Delft

 

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