Return Policy

Introduction

We advise you to read our return policy carefully in order to be fully aware of your rights and obligations with regard to the return of the Sleep Robot.

 

Policy

If you purchased the Somnox Sleep Robot in our webshop, you can try the Sleep Robot in your own bed for 30 nights and see if it works for you in the comfort of your home. Not satisfied with the results? Then you can return the Sleep Robot and get the full purchase amount refunded, provided that the product is returned in a saleable condition. The only thing you pay for yourself are the shipping costs of the return package of the Sleep Robot. This amount may vary per provider.

 

Follow the steps below to return your order in the correct way:

 

Step 1 – Fill in the dissolution form

 To declare your order as a return, you must inform us of your decision to cancel your order by making a clear statement (e.g. Letter by post or e-mail). The easiest way to do this is to use the dissolution form. You can use the  English version or the Dutch version for this. 

 

Step 2 – Returning your order

All returns must be sent to our warehouse in the Netherlands, Active Ants. Below you will find the details where you can send the package to. Do you live in the United States or Canada? Then the return order must be sent to Rush Order.

 

Active Ants Rush Order 

For Somnox B.V.

Zeelandhaven 6 

3433 PL  NIEUWEGEIN

The Netherlands

For Somnox Inc.

110 Airport Drive

NY 12590  WAPPINGER FALLS

United States

 

Step 3 – Refund

Please return any product you wish to return as soon as possible, but no later than 14 days after completing the dissolution form [see step 1]. Somnox will return the payment in accordance with the agreement within 14 days after receipt of the cancellation form & receipt of the returned order. Somnox may be allowed to apply depreciation as a result of your use that goes beyond the initial use of the product.

 

Exception Returns Policy

We will handle the following policy regarding the return of an extra washable cover. Please note that this regulation does not apply to the washable cover that is supplied with the Somnox Sleeping Robot.

  • The Washable Sleeve is still in the plastic package: 100% compensation based on purchase;
  • The Washable Sleeve is out of the plastic packaging: 0% compensation based on purchase;

 

Contact

 Any complaints regarding the product may be sent to [email protected]. Somnox will aim to respond to said complaint within a reasonable term.

 If you have any questions regarding our Return Policy, please contact us:

 

E-mail: [email protected]
Telephone: +31 15 202 6161 (available 09:00 – 18:00 GTM+2)
Address

Molengraaffsingel 12

2629 JD Delft

The Netherlands